This page explains how to delete your Houseloop account and the data associated with it, what is removed, what is kept, and how long anything is retained. It applies to the Houseloop app and the website at houseloop.app.
Delete your account
You can delete your Houseloop account and its data in two ways.
In the app (instant)
- Open Houseloop and sign in.
- Go to Settings.
- Scroll to Delete account and tap it.
- Tap Delete my account to confirm.
Your account and data are permanently deleted right away. This cannot be undone.
By email
If you can’t access the app, email support@houseloop.app from the email address on your account and ask us to delete it. We verify the request and delete your account within 30 days (usually within a few business days).
What is deleted
- Your account and profile: email address, name, and profile photo.
- All tasks, notes, routines, and their history.
- Proof photos and any attachments you or your household uploaded.
- Family member entries, their roles, and any emails you added.
- Any household you own, all of its data, and its memberships.
- Baby-tracker logs (feeds, diapers, sleep, growth, nursing) and recovery entries in households you own.
- Push notification tokens and sign-in records (one-time codes, sessions).
What is kept, and why
- Your Apple or Google account. If you signed in with Apple or Google, that account belongs to them and is managed on their side, not by Houseloop.
- Your subscription billing. Deleting your Houseloop account does not cancel a Houseloop Plus subscription. To stop billing, cancel it in your App Store or Google Play subscription settings.
- Households you only joined. If you were added to someone else’s household, deleting your account removes your login, but that household and its data stay with the person who owns it.
Retention period
Your data is removed from our live systems immediately when you delete in the app, or within 30 days of a verified email request. Residual copies in routine encrypted backups are overwritten on our normal backup cycle within 30 days. Records our email provider keeps for delivery and anti-abuse (for example, that a message was sent) may persist for a limited time under their own retention policy.
Delete specific data without deleting your account
You don’t have to delete your whole account to remove data:
- Delete individual tasks, notes, routines, proof photos, or family member entries directly in the app.
- Voice recordings used for voice-to-text are never stored: audio is discarded as soon as the text is returned.
- To have us delete a specific category of your data, email support@houseloop.app from your account email and tell us what to remove. We action verified requests within 30 days.
Questions? Email support@houseloop.app. See also our Privacy Notice.