Legal

Privacy Notice

Last updated September 29, 2026

Houseloop (“Houseloop,” “we,” “our,” or “us”) operates the website houseloop.app and the Houseloop application (collectively, the “Service”). This Privacy Notice explains what information we collect, how we use it, who we share it with, and the rights you have over it.

By using Houseloop you consent to the practices described here. If you do not agree, please do not use the Service. For our rules of use, see our Terms of Service.

1. Information We Collect

Account information

  • Email address: required to sign in via one time code, Sign in with Apple, or Sign in with Google.
  • Name and household name: what you enter during onboarding.
  • Profile picture: only if you sign in with Google or Apple and they provide one.

Household and task content

  • Tasks and notes you create, along with their due dates, status, and assignees.
  • Family member entries: names, roles, and (optionally) emails you provide so Houseloop can deliver tasks to them.
  • Voice recordings: short audio clips you record for voice to text task capture. Audio is sent to our transcription provider and is not retained after the text is returned.
  • Houseloop Capture recordings: when you choose to record a conversation with Houseloop Capture (for example a doctor visit or school meeting), the audio is uploaded in encrypted transit, transcribed, and organized into notes. The audio itself is deleted from our storage once processing completes; the text transcript and the organized notes are retained until you delete the capture. Captures are visible only to you unless you explicitly share them with specific household members. You are responsible for obtaining any consent required by the laws of your location before recording others.
  • Proof photos: images uploaded by recipients to confirm a task was completed. Stored in our private file storage and accessible only to your household.
  • Profile pictures: if you add a photo as your avatar, or as the avatar of a household member you manage (such as a child), it is cropped and resized on your device, stripped of location and other embedded data, and stored in our private file storage. It is shown only to your household (including people you invited), never on shared task links, and it is not sent to any AI provider. Replacing or removing the photo, removing the member, or deleting the household owner’s account deletes it, and deleting your own account also deletes your own profile picture.

Device and usage information

  • Push notification tokens for sending reminders to your device.
  • Approximate location derived from IP address (for rate limiting and fraud prevention only. We don’t use precise location).
  • Operational logs: basic technical telemetry such as request times and error counts so we can keep the Service running.

We also collect first-party usage analytics inside the app: which feature was used (by name only, such as the planner or baby tracker), how long it was actively used, and the type of device it was used on. These records never include the content of your tasks, notes, family messages, or baby logs, and we use them solely to understand which parts of Houseloop are helpful and to improve the product.

2. How We Use Your Information

We use the information above to:

  • Operate and maintain the Service;
  • Authenticate you and protect your account from unauthorized access;
  • Deliver tasks to recipients via shareable links or email;
  • Send push notifications you have enabled;
  • Transcribe voice recordings into task text;
  • Answer the questions you ask Ask Houseloop in the app or through Siri, and read answers aloud when spoken answers are on;
  • Read task reminders aloud on your phone when spoken reminders are on;
  • Suggest routines based on patterns in your task history (Plus tier);
  • Show the app in your language, including machine translation of app text;
  • Process subscription payments via Apple or Google;
  • Respond to support requests;
  • Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use your household content for any form of advertising.

AI and transcription features are optional. When you tap a voice, screenshot, brain dump, or routine-suggestion control, or ask Ask Houseloop a question in the app or through Siri, you are choosing to send that content, and the household records needed to answer it, to the service provider needed to process it. You can continue using Houseloop without granting microphone, camera, photo, or notification access.

When Houseloop is shown in a language other than English, on-screen app text such as menus, buttons, and labels is machine translated for you (see Section 3). Household content you type, such as task titles, notes, comments, list items, and the names of your family members, is not sent for translation and always appears exactly as you wrote it.

3. Service Providers

Houseloop relies on a small set of vetted service providers to operate. Each receives only the data needed to perform its specific function on our behalf, and, except where noted below, is contractually prohibited from using your data for any other purpose.

  • Cloud database and file storage: hosts your account, household, tasks, proof photos, profile pictures, and saved recipes with their photos and pictures.
  • Transactional email provider: delivers sign in codes and household invites.
  • Voice transcription provider: converts the short audio clips you record into text. Audio is sent for transcription and is not retained afterward. The provider does not use submitted audio to train its models.
  • Voice response providers (OpenAI, and ElevenLabs when Houseloop uses it for a voice): when Ask Houseloop reads an answer aloud, when you preview a voice in Settings, or when Hear my day reads your day to you, the text being read is sent to generate the audio. For Hear my day, that text includes the titles and times of the day’s tasks and calendar events, how many tasks are overdue, tonight’s dinner, and the listener’s first name. If you turn on spoken reminders, the text of each task reminder, including the task name and its time, is sent to OpenAI the same way so your phone can say the reminder out loud. Houseloop does not store the audio; it is held only briefly in memory so you can replay an answer, or so your phone can fetch a reminder. ElevenLabs keeps each clip and its text in a speech history on Houseloop’s account, and Houseloop deletes that copy as soon as the clip is made. You can turn spoken answers and spoken reminders off in Settings. The voices are AI-generated.
  • AI assistant provider (Anthropic): when you ask Ask Houseloop a question in the app or through Siri, your question and the household records needed to answer it are sent to generate the reply. Those records include your household’s open tasks with their due times and assignees, family notes, the grocery list, routines and the routine in progress, the meal plan for the next 7 days, member names and roles, synced calendar events for the next 7 days, and, if you use Baby Care, recent feeding, diaper, sleep, and other care logs. The same provider organizes the content you submit to brain dump, Houseloop Capture, meal ideas, and planning, and finds patterns in your task history to suggest routines (Plus tier). When you import a recipe, the provider reads it: the text of the recipe web page you link, recipe text you paste, or a photo you take of a recipe card or cookbook page (the photo is sent only to read it, and Houseloop does not keep it). When you ask for nutrition and allergen estimates, a recipe’s title, number of servings, and ingredients are sent. To import from a link, Houseloop’s server opens that web page on your behalf, so the website sees a request from Houseloop rather than from your device. If that page has a main photo, Houseloop’s server downloads it too so you can keep it with the recipe; you can replace or remove it before saving, and a saved copy is visible only to your household. Submissions are not used to train models.
  • Image reading provider (OpenAI): when you share a screenshot to turn it into tasks, or a fridge photo for meal ideas, the image is sent to read it. Submissions are not used to train models.
  • Image generation provider (OpenAI): when Houseloop makes a picture of a recipe or of one of Maya’s meal ideas, the dish name and a few of its ingredient names are sent to create the picture. Pictures of single ingredients are made from generic ingredient names only (such as “tomato”), are shared by all households, and never include names or other household details. Your own photos are never sent to make pictures. The pictures are AI-generated. Submissions are not used to train models.
  • Machine translation provider (Google Translate): when Houseloop is shown in a language other than English, on-screen app text such as menus and labels is sent to Google’s translation service to translate it into your language. Google receives only that app text, the target language, and the technical details any web request carries, such as your IP address. Household content you type, such as task titles, notes, list items, and names, is excluded and never sent. Google handles these requests under its own terms rather than a contract with Houseloop, which is why only app text goes to it.
  • Push notification provider: delivers reminders and status updates to your device.
  • Subscription billing platform: coordinates subscription state with Apple and Google.
  • Apple and Google: process subscription billing and (optionally) authenticate you via Sign in with Apple or Sign in with Google.
  • Cloud hosting and content delivery: hosts and serves the Houseloop web service.

4. Apple and Google Sign In Data

When you choose Sign in with Apple or Sign in with Google, the provider shares with us only the information needed to identify your account:

  • A stable user identifier;
  • Your email address (Apple may provide a private relay address);
  • Your name (first sign in only, if you allow it);
  • Profile picture, if available.

We request the scopes openid, email, and profile only. We do not access your Apple or Google contacts, calendar, drive, or any other data outside basic identity.

5. Children’s Information

Houseloop is intended for users 18 and older. We do not knowingly create accounts for children under 13 (or 16 in the EU). However, Houseloop is designed to help parents coordinate family tasks, which often involves entering information about children (their first names, ages, or activities) into tasks.

That information is treated as part of your household’s private content: visible only to people you have explicitly added to your household, never used for advertising, never sold, and deletable by you at any time. If you are a parent or guardian and have questions about how your family’s information is handled, please email hello@houseloop.app.

6. How We Share Information

We share your information only as follows:

  • With other members of your household you have explicitly added or invited.
  • With recipients of handoff links you choose to send (they see only the task you sent them, not your other data).
  • With service providers listed in Section 3, strictly to deliver functionality.
  • When required by law: such as a valid subpoena or court order.
  • In connection with a business transfer: if Houseloop is acquired, your information may transfer to the successor, subject to this Privacy Notice.

7. Safety Reports and Abuse Controls

People who view household task content can report objectionable, harassing, or unsafe content from inside the app or shared handoff page. Reports are sent to support@houseloop.app and reviewed promptly. Household owners can remove members from the household in Family settings, and anyone can revoke shared handoff links from Settings or the individual task page.

8. Data Retention

We retain your information for as long as your account is active. When you delete your account, we delete or anonymize your personal information within 30 days, except where we’re required by law to retain it longer (e.g., for financial records).

Short voice-to-text recordings are not retained at all. They are transcribed and immediately discarded. Houseloop Capture audio is likewise deleted from storage after transcription completes; the resulting transcript and notes remain until you delete that capture, and deleting a capture permanently removes them.

9. Your Rights

You can:

  • Access your account data from within the Houseloop app.
  • Correct or update your information in Settings.
  • Delete individual tasks, proof photos, or your entire account.
  • Export your data by emailing hello@houseloop.app and we will deliver a machine readable copy within 30 days.
  • Withdraw consent at any time by deleting your account.

Residents of California (CCPA / CPRA), the EU and UK (GDPR), Virginia (VCDPA), and other regions with comparable laws have specific rights including the right to know, the right to deletion, the right to portability, and the right not to be discriminated against for exercising those rights. Email hello@houseloop.app to exercise any of them.

10. Security

We use industry-standard security: TLS for data in transit, encryption at rest for database storage, HMAC-signed recipient and calendar URLs, bcrypt-hashed sign in codes, and access controls that limit data to authorized members of your household. No system is perfectly secure; if we ever become aware of a breach affecting your data, we will notify you in compliance with applicable law.

11. International Transfers

Houseloop is operated from the United States. If you access the Service from outside the US, you understand that your information will be transferred to and stored in the US, where data-protection laws may differ from those of your country.

12. Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be announced in app or by email at least 30 days before they take effect. The “Last updated” date at the top of this page always reflects the current version.

13. Contact

Privacy questions, data requests, or complaints? Email hello@houseloop.app. Safety reports and urgent account issues can be sent to support@houseloop.app. We respond within 5 business days.